𝗪𝗵𝗮𝘁 𝗛𝗼𝘀𝗽𝗶𝘁𝗮𝗹 𝗖𝗘𝗢𝘀 𝗠𝘂𝘀𝘁 𝗟𝗲𝗮𝗿𝗻 𝗳𝗿𝗼𝗺 𝗦𝘁𝗮𝗿𝘁𝘂𝗽𝘀: 𝗦𝗽𝗲𝗲𝗱, 𝗠𝗲𝘁𝗿𝗶𝗰𝘀 & 𝗔𝗴𝗶𝗹𝗶𝘁𝘆
Most hospital boards still measure success in terms of occupancy, OPD footfall, or monthly revenue.
But in 2025, that’s not enough.
Having worked both in hospitals and healthcare startups, I’ve realized something:
𝙃𝙤𝙨𝙥𝙞𝙩𝙖𝙡𝙨 𝙖𝙧𝙚 10 𝙮𝙚𝙖𝙧𝙨 𝙗𝙚𝙝𝙞𝙣𝙙 𝙨𝙩𝙖𝙧𝙩𝙪𝙥𝙨—𝙚𝙨𝙥𝙚𝙘𝙞𝙖𝙡𝙡𝙮 𝙞𝙣 𝙝𝙤𝙬 𝙛𝙖𝙨𝙩 𝙩𝙝𝙚𝙮 𝙩𝙝𝙞𝙣𝙠, 𝙖𝙘𝙩, 𝙖𝙣𝙙 𝙖𝙙𝙖𝙥𝙩.
Let’s be honest.
While startups launch a new feature in 2 weeks and get customer feedback the next day…
…most hospitals take months to roll out a new service—and never track how patients experience it.
Here’s what I believe 𝗵̲𝗼̲𝘀̲𝗽̲𝗶̲𝘁̲𝗮̲𝗹̲ ̲𝗖̲𝗘̲𝗢̲𝘀̲ ̲𝗮̲𝗻̲𝗱̲ ̲𝗖̲𝗢̲𝗢̲𝘀̲ ̲𝗺̲𝘂̲𝘀̲𝘁̲ ̲𝗮̲𝗱̲𝗼̲𝗽̲𝘁̲ ̲𝗳̲𝗿̲𝗼̲𝗺̲ ̲𝘀̲𝘁̲𝗮̲𝗿̲𝘁̲𝘂̲𝗽̲𝘀̲:̲
𝗠𝗩𝗣 𝗧𝗵𝗶𝗻𝗸𝗶𝗻𝗴 – Launch services quickly in pilot mode, test, iterate. Don’t wait for perfection.
𝗡𝗣𝗦 & 𝗙𝗲𝗲𝗱𝗯𝗮𝗰𝗸 𝗟𝗼𝗼𝗽𝘀 – Regularly measure Net Promoter Score for OPD/IPD services. What gets measured, gets improved.
𝗔𝗴𝗶𝗹𝗲 𝗧𝗲𝗮𝗺𝘀 – Empower unit heads like startup founders. Speed of execution matters more than hierarchical control.
𝗚𝗧𝗠 𝗳𝗼𝗿 𝗡𝗲𝘄 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀 – Every new service (say dialysis or rehab) needs a go-to-market strategy. Patients don’t just walk in automatically.
𝗗𝗮𝘁𝗮-𝗗𝗿𝗶𝘃𝗲𝗻 𝗗𝗮𝘀𝗵𝗯𝗼𝗮𝗿𝗱𝘀 – From patient wait times to discharge TATs—real-time tracking is not optional anymore.
I’ve used these principles in real-life hospital turnarounds—and the results speak for themselves.
It’s time we 𝘀𝘁𝗼𝗽 𝘀𝗮𝘆𝗶𝗻𝗴 “𝗵𝗲𝗮𝗹𝘁𝗵𝗰𝗮𝗿𝗲 𝗶𝘀 𝗱𝗶𝗳𝗳𝗲𝗿𝗲𝗻𝘁.”
Let’s make it faster, smarter, and more patient-centric—just like the best startups do.
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Syllabus ke bahar ka sawaal !
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